Privacy policy

Easy Permits (“we”, “us”, “our”) respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you use our website or apply for a permit, we may collect:

• your name, phone number, email address and company name;
• the address of the site and details of the structure you plan to build;
• files you upload, such as photos, quotes or plans;
• information about how you use our website, collected through cookies and analytics tools.

How we use it

We use your information to:

• assess your project and contact you about it;
• prepare and lodge building permit applications on your behalf;
• respond to enquiries and demo requests;
• improve our website and services.

Who we share it with

To deliver our services we may share your information with building surveyors, councils, engineers, draftspeople and other parties involved in your approval. We also use trusted service providers to run our business, including hosting, email, file storage, spam protection and analytics providers. Some of these providers may store data outside Australia. We do not sell your personal information.

Cookies and analytics

Our website uses Google Analytics to understand how visitors use the site. Google Analytics uses cookies to collect information such as pages visited and time on site. You can block cookies in your browser settings or use Google's opt-out browser add-on.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Uploaded files are stored privately and are only accessible to our team. We keep information only for as long as we need it for the purposes above or as required by law.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us using the details below.

Complaints

If you have a concern about how we have handled your information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Email applications@easypermits.com.au or call 1300 902 393.